Last updated: 27 August 2026

This Privacy Policy explains what personal information we may collect when you visit our website, get in touch or work with us, and how that information is handled.

We aim to keep things simple, transparent and respectful.

1. Information we collect

Depending on how you interact with Brytelane, we may collect information such as:

    • your name

    • email address

    • phone number

    • business name

    • information you provide through our contact or enquiry forms

    • information you provide while discussing or working on a project

    • website, branding, business or project information you choose to share with us

    • technical information such as your IP address, browser type, device type and website usage information

We only collect information that is reasonably necessary to communicate with you, provide our services, operate our website and manage our business.

2. How we collect information

We may collect personal information when you:

    • submit an enquiry through our website

    • contact us by email, phone, social media or another communication platform

    • request a quote or proposal

    • become a Brytelane client

    • provide information or files for a website project

    • interact with our website

Some technical information may also be collected automatically through website hosting, security, cookies and analytics tools.

3. How we use your information

We may use the information we collect to:

    • respond to enquiries

    • discuss potential projects

    • prepare quotes and proposals

    • provide website design, development and support services

    • communicate with you throughout a project

    • manage client relationships and business records

    • maintain and improve the Brytelane website

    • keep our website secure

    • meet legal, accounting or administrative requirements

We do not sell your personal information.

We will not use your information for unrelated purposes without your permission unless required or permitted by law.

4. Client and project information

If you work with Brytelane, you may provide information, documents, login details, website content, images or other materials required to complete your project.

We only use this information for the purpose it was provided and take reasonable steps to keep it secure.

Where access credentials are provided for services such as websites, hosting accounts or other platforms, they are only used where necessary to complete the agreed work.

We recommend changing temporary passwords or access credentials once they are no longer required.

6. Third-party services

Brytelane uses third-party services to operate the website and provide services to clients.

These may include website hosting, WordPress tools and plugins, security services, email providers, analytics tools, cloud storage, invoicing or other business software.

These providers may process limited personal or technical information where necessary to provide their services.

Each third-party provider handles information according to its own privacy practices and policies.

7. Overseas processing

Some of the third-party services used by Brytelane may store or process information on servers located outside Australia.

The location of this information may depend on the provider and the services being used.

Where reasonably practicable, we choose reputable service providers and take reasonable steps to ensure personal information is handled appropriately.

8. How we protect your information

Brytelane takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Measures may include:

    • secure website hosting

    • website security and firewall tools

    • strong passwords and two-factor authentication

    • restricted access to client information

    • keeping website software and plugins updated

    • secure storage of business records and project information

No method of storing or transmitting information online can be guaranteed to be completely secure, but we take reasonable precautions to protect the information entrusted to us.

9. How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose it was collected, for ongoing client support, or where we are required to retain records for legal, taxation or administrative purposes.

Information that is no longer required may be securely deleted, destroyed or de-identified where appropriate.

10. Accessing or correcting your information

If you would like to know what personal information Brytelane holds about you, or believe that information needs to be corrected, you can contact us.

We will take reasonable steps to respond to your request within a reasonable timeframe.

11. Privacy concerns or complaints

If you have a question or concern about how your personal information has been handled, please contact Brytelane first so we have the opportunity to look into it.

You can contact us at:

Email: info@brytelane.com

Website: brytelane.com.au

We will review your concern and aim to respond within a reasonable timeframe.

12. Links to other websites

The Brytelane website may contain links to third-party websites.

Brytelane is not responsible for the privacy practices or content of websites operated by other organisations. We recommend reviewing their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as Brytelane, our website or the services we use change.

The latest version will always be published on this website with the date it was most recently updated.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Brytelane
Email: info@brytelane.com.au
Website: brytelane.com.au